Our Fireplaces

Frequently Asked Questions

Marble & Stone Fire surrounds

Q. Do you use any artificial materials such as re-constituted stone or marble often known by the brand name of ‘Mafil’
A. No. All the materials are natural stone and marble hewn from quarries initially as huge blocks. They are then sawn into workable pieces and then carved and polished by craftsman entirely by hand. As a consequence each fireplace is a unique piece and different to every other.

Q. Are any fireplaces machine produced?
A. No, every fireplace is carved and polished by hand by highly talented and experienced sculptors in stone.

Q. How can I be sure that the fireplace will be delivered in pristine condition?
A. We have a triple quality assurance program.

a) After being carved each fireplace is inspected built to ensure that each piece exactly fits and then photographed alongside a unique identification number. It is then packed carefully into a strong purpose made composite wooden crate.

b) Upon being received at our distribution warehouse the case is opened, the fireplace identified and carefully inspected. If it passes the inspection it is repacked with an inspection certificate and made ready for despatch.

c) tThe fireplace is then delivered (fully insured against transit damage) using a specialist logistics company to your place of delivery.

It is important that you check the fireplace carefully upon receipt to verify that there is no damage or defects and in the very unlikely event of a damage occurring while in transit after leaving our warehouse we ask that you notify us within 48 hours. Any problems will in this event be promptly rectified. Please see our Returns Policy & Procedures.

Q. Is there a quality guarantee?
Yes, all our fireplaces are guaranteed to be free from any defects but please bear in mind that all natural materials such as marble will have naturally occurring variation in colour, veining and grain. This is what sets natural stone apart from artificial or reconstituted materials.

Installation

Q. Are your fireplaces easy to fit?
A. Our fireplaces mostly come in 4 pre-assembled pieces for ease of fitting plus the hearth, a few of our fire surrounds have more than 4 pre-assembled pieces due to their more complex design. They however present no more a difficult task to build.

Q. Who can install the fireplace?
A. We can recommend to you an approved qualified installer, (either Corgi or Hetas registered according to your installation requirements) who is local to your area wherever you are within the United Kingdom. If you wish we can recommend several, so allowing you to choose the installer of your choice.

Q. Where will we find a competent suitably qualified Installer?
A. We have a number of surrounds suitable for Solid fuel. It will though be necessary to order a special high temperature hearth containing expansion joints, designed to withstand the very high temperatures associated with solid fuel fires. Please refer to Solid Fuel Fireplaces section on the website for information on these fire surrounds.

Q. Are marble and limestone fire surrounds suitable for Solid Fuel?
A. We have a number of surrounds suitable for Solid fuel. It will though be necessary to order a special high temperature hearth containing expansion joints, designed to withstand the very high temperatures associated with solid fuel fires. Please refer to Solid Fuel Fireplaces section on the website for information on these fire surrounds.

Q. Can you make a special order fireplace ?
A. Yes, we can make special order fireplaces suitable for listed buildings, large or unusual properties or simply made to your own special requirements or design . Please contact us to discuss your requirements and we will provide you a price quote within 48 hours, The fireplaces normally take about 12 weeks to make and deliver.

Q. Can you make an exact copy of an existing fireplace.
Yes we can. Please see the answer above.

Delivery

Q. What if I change my mind?
A. We accept cancellations with no charge whatsoever prior to delivery.

Q. What if I change my mind after delivery?
A. We would make a refund, however we would ask that you pay the delivery charge. We will also need to charge if we are required to collect the products.

Q. What time will the courier call?
A. All couriered items will be delivered anytime between 9am - 5.30pm

Q. What if I am not available when the courier tries to deliver?
A. The courier will leave a card to say they have called. This will provide you with details of the couriers nearest depot & contact details including a reference number. This will enable you to arrange a re-delivery directly with the courier.

Q. Can I nominate a day for delivery for non-standard orders?
A. Our scheduling department will ring you to arrange a convenient date for delivery.

Q. Can I nominate a time for delivery?
A. No. We can confirm a day of delivery but not a precise time.

Additional Information

 

bespoke fireplaces

 

Have you always dreamed of owning your very own Louis XV fireplace which would look equally at home in a fine French Chateau as it would in your Chelsea property? Maybe this dream could become a reality in the near future if you make enquires with a supplier of elegant fireplaces who can provide a range of bespoke designs. Hand crafted bespoke fireplaces can be produced by this company for a wide range of customers and within the countless designs that can be chosen is a fabulous French inspired classic. Made from white marble the design of this fire surround includes cherubs and flowers; each one of them carved carefully to create an inspiring design. Place this fireplace in your living room and it will quickly become your favourite feature within the home. Guests will gasp in amazement when they take in the sheer beauty of the fireplace which styles itself on the Louis XV period. Homes that have bespoke fireplaces such as this fitted are instantly filled with an item of grandeur. If you have always dreamed of owning your very own Louis XV inspired fireplace, have a look at the amazing bespoke fireplaces that are for sale by the leading supplier of elegant fire surrounds.

 

 

hand carved marble fireplaces

 

What would you consider to be the main feature of your lounge? Would it be your home theatre system or does this pale into insignificance when compared with your beautiful marble fireplace? A feature fireplace can certainly stand out in a room especially if its one of the hand carved marble fireplaces that are currently available. These truly stunning items can enhance the interior of any home and they are capable of producing a highly desirable sense of appeal. Fitted as part of a room makeover process the hand carved marble fireplaces can work in harmony with the décor. Beset with a living flame or solid fuel fire the fireplaces can make welcome features on cold wintry nights. Can you imagine arriving home from work after an exhausting day, kicking off your shoes and then relaxing in front of your roaring living room fire? It`ll provide you with comfort and look wonderful as the flames flicker inside the hearth. Captivating ranges of hand carved marble fireplaces have provided inspiration inside countless homes within the UK. If you`ve had one fitted recently you`ll no doubt regard it as the prime feature within your lounge, or another interior area of your home.

 

 

marble fireplace

 

At long last your lounge is being given a fresh new design and the whole interior will be transformed. The style of the new décor will be extremely sophisticated and a new marble fireplace is going to be installed as part of the theme. This will be the most exciting part of the project and you can`t wait until your fabulous fireplace has been fitted. It truly looked divine on display in the showroom and it takes little imagination to picture it in place within the home. You`d describe the design of the marble fireplace as being neo-classical harking from the 18th century. It`ll certainly have the wow factor and provide your lounge with a strong focal feature that has a fair amount of presence. It must have taken an age to hand carve this beautiful fireplace and the company that you have bought it through will deliver it right to your door. Once it`s fixed into position your new marble fireplace is going to look amazing and you can`t wait to light the fire for the first time. The room makeover will be finished in plenty of time for Christmas and at the heart of the design will be your fantastic new fireplace.